We have all heard how chatbots are going to change the internet world as we know it today. Many of us want to build great conversational bots which will engage in a way never before and solve real life problems, which is all very good. But there is one big problem, the bots are very new, no one surely knows how to design a great conversational flow which will work perfectly for us. That means we need a lot of iterations and experimentation to nail it, which brings us to the question “How do you know what is working and what is not ? How do you measure it? “
– The next two metrics will give a measure of how engaging your bot content is. Average conversation length and no of messages per conversation tells you for how long an average conversation in bot goes on and how many interactions has the end user made with it. With good engaging content your bots conversation should last longer and more messages will be exchanged.
Engage and Retention
Customer support and Live chat dashboard